At Northhandicraft, customer satisfaction is our priority. We ensure our products meet the highest standards. However, if you need to exchange an item, please follow our return and exchange policy outlined below:

1. Exchange Eligibility:

   • Customers can request an exchange within 4 days of receiving their order.
   • To qualify for an exchange, the product must be:
     • Unused, undamaged, and in its original condition.
     • Returned in its original packaging along with proof of purchase (e.g., invoice or receipt).

2. Damaged Items Policy:

   • We do not accept returns or exchanges for items that are damaged due to mishandling after delivery.
   • Customers are advised to inspect their items upon receipt and contact us immediately in case of any discrepancies.

3. Exchange Process:

   • If you wish to exchange an item, please contact our customer support team at [Your Contact Info] within the stipulated 4-day period.
   • Customers are responsible for the cost of shipping the item back to us.
   • Once we receive the returned item and verify its condition, we will process your exchange promptly.

We appreciate your understanding and cooperation in adhering to our policy. For further inquiries, feel free to reach out to us.